Insights on Magical Client Service by Robert Solomon, “Art of Client Service” Author.
Last April, in a post called, “‘It seems so simple, why is it so hard?!?,'” my friend Kristi Faulkner said that being an account person, “requires one to be a ringmaster, a quarterback, a shrink, a cheerleader, a peace negotiator, a political strategist, a public defender and a field Marshall all in one. Not many people have the unique combination of skills it takes to do it well without cracking. The pressure is enormous, and good account people sweat every detail without letting anyone ever see them sweat.”
Read more from the source: adventuresinclientservice.com