Careers

Great companies are made from great people.

Junior Software Developer

Location: Salt Lake City

Job Description:

Write and test software for a small but growing SaaS company.

Job Duties:

• Add features, front-end and back-end
• Fix bugs
• Write unit tests
• Write documentation

Recommended Experience:

• 0 to 2 years of professional software development
• Basic PHP experience
• Basic JavaScript experience
• Understanding of REST API principles
• Experience with a full-featured IDE such as Code, Atom or WebStorm
• Working knowledge of one or more JavaScript frameworks
• Familiarity with using git

Bonus Skills:

• Angular 1.5
• Using macOS

Salary, Benefits, and Perks:

• Full-time annual salary
• Comprehensive health, dental, and vision coverage
• 401(k) with company matching up to 4% of gross income
• 7 paid holidays + 10 days of paid vacation
• Flexible work hours
• Work from home 1 day per week
• Casual work environment and casual dress
• Free coffee, soft drinks and snacks

 

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Customer Experience – Digital and Communications

Location: Chicago 

  • Develop an extensive working knowledge of the Sharpr products
  • Provide end-user application support via phone, email and chat
  • Troubleshoot issues reported by customers and provide solutions
  • Facilitate problem-solving between end user and development staff
  • Participate with development staff in testing new releases of the product
  • Develop working relationship with Sales & Marketing staff to utilize product knowledge and customer relationships in support of sales efforts
  • Provide software application training through web-based video services
  • Assist in coordinating new customer implementations, providing effective training to maximize use of the software
  • Help develop training materials for Sharpr implementation

 

Desired Skills and Experience

  • Ability to communicate professionally by phone and email
  • Ability to cultivate positive working relationships with customers and coworkers
  • Ability to effectively communicate technical information in non-technical terms
  • Ability to effectively organize and maintain customer data
  • Analytical and troubleshooting skills
  • Experience diagnosing problems with software products (preferred)
  • Advanced knowledge of using web-based applications
  • 2 to 4 years experience in Customer Service and Support
  • Ability to thrive in a fast-paced, deadline-driven, team environment with shifting priorities
  • Ability to work on cross-functional teams.
  • Ability to work independently, self-motivated and result oriented.
  • Experience in a tech focused PR and Advertising agency a plus
  • Bachelor’s Degree required
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Client Success Manager

Location: Chicago

Description

Sharpr is seeking a full-time Client Success Manager who can ensure our clients are lifetime Sharpr champions. If you have 2+ years of solution delivery and implementation experience at a SaaS company or agency, and have been involved with different technical and business stakeholders, are a superb communicator and problem-solver, and want to work at a fast-growing tech company, Sharpr could be the place for you.

This role will be a main contributor to the customer lifecycle for a set of accounts, beginning with customer onboarding and implementation, and continuing through on support, and renewal. A successful Client Success Manager builds impeccable relationships, and shows skill at achieving trusted adviser and customer advocate status in the customer’s mind. The role will work closely with the Sales and Customer Support Teams to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized.

Duties and Responsibilities

 Client Service and Support

   Monitor product engagement and intervene as early as possible when risks arise.
   Develop relationships with influential users in a client organization and convert them into Sharpr champions.
   Conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth.
   Escalate critical client concerns internally and mobilize resources to resolve issues.
   Establish and manage the scalable use of CRM across Support and Implementation (e.g. tracking product implementations, product adoption, new opportunities, add on business and contract renewals).
   Develop relationships with influential users in a client organization and convert them into Sharpr champions.

Implementation

   Help to manage the customer onboarding and product implementation function. Responsible for getting our customers from post-sale activities through go-live.
   Establish baseline metrics for successful go-lives and initial utilization of the customer’s Sharpr platform.
   Establish success plans that clarify client goals and enable them to measure their progress.
   Prepare content that educates users on how to fully utilize the platform.
   Establish and execute onboarding process.

   Product Development feedback
   Partner with Dev Team to determine and provide recommendations on customer enhancements and add on business.

Qualifications

   Bachelor’s Degree or greater
   2+ years of experience at a SaaS company, agency or equivalent
   Excellent analytical/problem-solving skills with a history of driving impact within an organization
   Outstanding communication skills and the ability to inspire others
   Detail-oriented with an ability to prioritize and meet aggressive goals
   Flexibility to deal with client and internal challenges as they arise and the ability to develop and implement strategies to overcome these challenges
   Exceptional communication, customer service, sales, and relationship building skills at all levels, including CXO
   Extensive experience in building key relationships in the commercial space
   Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things
   Organized and capable of highly effective time management in an entrepreneurial environment.

   Ability to effectively prioritize time and talents, and to give effective presentations

 

Apply Now

Have something else to offer? 

Sharpr is a great place to learn and grow. We attract people that truly want to help transform an industry. Our company culture blends a desire for personal and company growth, the drive to make a difference in the industry and a fun, team atmosphere. We’re always on the lookout for standout team players to join us in sales, marketing, and engineering roles.

Apply Now