FROM THE BLOG

The Year of Customer Experience

As social platforms grow and expand in 2014, so does the amount that customers are saying and sharing on social media. The average online review is read by nearly 25,000 people and nearly 80% of those readers trust the online review as much as a personal recommendation.

 

As social platforms grow and expand in 2014, so does the amount that customers are saying and sharing on social media. 2014 is undeniably the year of the customer experience and this is all supplemented by social media. In this infographic we’ll discuss why now is the time to utilize social intelligence to perfect the customer experience and how you can take action.

Read more from the source: newbrandanalytics.com

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